Please try these places before you contact us directly:
Instant Answers
We’re adding new answers all the time about how to do things with VideoScribe, StoryPix, Tawe, or your Sparkol account. Most common questions are covered here with screenshots and even videos to guide you through.
Sparkol Community
Search the VideoScribe, StoryPix, Tawe and Account forums for answers to topics raised by other users. If your topic isn’t covered post a new one – often the quickest way to get an answer.
If you still need help, contact the support team directly.
We are available Monday to Friday, 9am-5.30pm London time (not including bank holidays in England):
By email – raise a support ticket. Good for private questions. We aim to respond to your question within 1 working day.
By phone – +44 (0)117 332 0999.