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Contact Support
Please try these places before you contact us directly: Instant Answers  We’re adding new answers all the time about how to do things with VideoScribe, St...
Sun, 28 Jul, 2019 at 2:58 PM
You have logged out of VideoScribe Help.
Sparkol help site VideoScribe help VideoScribe Community Sparkol.com or Manage your account and use Log Out from the top toolbar to log out of your acc...
Wed, 4 Oct, 2017 at 12:45 PM
Import fonts
You can import any font you have installed on your computer into VideoScribe and apply this to the text in your project. Please note: Fonts and text we...
Wed, 14 Oct, 2020 at 12:11 PM
Cancellation instructions for BlueSnap
A small number of customers will have an older subscription via the BlueSnap payment platform. These subscriptions need to be cancelled on the BlueSnap webs...
Thu, 8 Mar, 2018 at 4:08 PM
Cancellation instructions for PayPal
A small number of customers will have an older subscription through PayPal directly. These subscriptions need to be cancelled in your PayPal account rather ...
Fri, 5 Jul, 2019 at 4:27 PM
Save scribes on your computer and online (Old Version)
You have three different options when saving your scribe: Locally to your base folder, online to your cloud folder, or you can export to your computer. This...
Thu, 11 Mar, 2021 at 12:01 PM
Change payment details in BlueSnap
A small number of customers will have an older subscription via the BlueSnap payment platform. Payment details for these subscriptions need to be updated on...
Thu, 8 Mar, 2018 at 4:09 PM
Change payment details in PayPal
A small number of customers will have an older subscription through PayPal directly. To change your payment details for these subscriptions you need to log ...
Thu, 8 Mar, 2018 at 4:10 PM
Upgrade your BlueSnap subscription
Customers can upgrade their payment plan. Monthly payment plans can be upgraded to yearly or one-off, yearly payment plans can be upgraded to one-off. We ...
Wed, 11 Oct, 2017 at 5:19 PM
Upgrade your PayPal subscription
Customers can upgrade their payment plan. Monthly payment plans can be upgraded to yearly or one-off payment plans. We have made some changes to the payme...
Wed, 11 Oct, 2017 at 5:32 PM